Returns + Exchanges
This Policy sets out the terms under which:
- You may return goods purchased from Tatvaani, subject to a valid reason.
- Refunds may be obtained, subject to conditions.
- Orders may be canceled within a stipulated period.
While we make our best efforts to enable returns, refunds, and cancellations, certain restrictions may apply due to our business, legal, or contractual obligations. Policies may vary by brand or seller; in such cases, specific guidelines (“Guidelines”) will apply and prevail over this Policy. Always check the applicable Guidelines before making a purchase.
What can I return and when?
- You receive a faulty or defective product.
- You receive a product different from what you ordered.
- You receive a product that looks different from its image on the product page.
- If the product does not fit well (size issues).
What products cannot be returned?
- Items worn, washed, or soiled.
- Electronics with broken seals (unless faulty).
- Consumables like food, beverages, bath & beauty products, supplements.
- Bulky items like furniture, paintings, statues, or temples (mandirs).
- Custom-made products.
Conditions for returning products
- Products must be returned in original condition with bills, tags, and labels.
- Products must remain unsoiled and unused.
- Brand packaging must be intact.
- Replacements depend on product availability at the time.
How to raise a dispute
Email us at hello@tatvaani.com with your order ID, product name, and a detailed description of your concern, within 3 days of receiving the product. Attach 3–5 clear photos highlighting the issue.
Disputes raised after 3 days of delivery will be handled at the seller’s sole discretion. If a refund is approved, you must return the product within 7 days of the seller’s agreement. Refunds will be processed to your original payment method.