Shipping

We currently deliver across India to all metros and certain non-metro cities through our reliable logistics partners. While we strive to ensure timely deliveries, delays may occur beyond our control.

Most products are made to order. The lead time set by vendors (typically 2-4 days) is shown on the product and checkout pages. Once your order is ready, our logistics partner will pick it up and deliver it between 8am to 9pm from Monday to Saturday.

We ship from Monday to Saturday, excluding Sundays and public holidays. If your product’s packaging appears tampered or damaged upon delivery, please refuse to accept it and contact us immediately at hello@mypahadidukan.com with your order reference number for a replacement or refund.

If your shipment is delayed, please email us at hello@mypahadidukan.com with your order number. If your shipment is lost, we will either resend your order (if stock allows) or provide a full refund.

If you are unavailable at the time of delivery, the shipping carrier will attempt delivery up to three times before returning the package to its origin. Return costs will be borne by the customer and deducted from your refund.

If your phone number is unreachable or switched off, we cannot be held responsible for non-delivery.

If your order is marked as delivered but you haven’t received it, raise a complaint within 48 hours of the delivery notification. After this window, we will do our best to help, but resolution is not guaranteed.

If you reject a prepaid order upon delivery, we will attempt redelivery. If redelivery isn’t possible, your order will be cancelled and refunded after deducting shipping and RTO charges within 24-48 hours of the package returning to us.

We offer international shipping on request. Charges will be shared through your preferred communication channel. Any import duties or taxes incurred are the customer’s responsibility.

You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow 48 hours for tracking to become active. If your order hasn’t arrived within 30 days of the shipping confirmation, email us at orders@mypahadidukan.com with your name and order number.

We do not accept returns. If your order arrives damaged, please email us immediately at orders@mypahadidukan.com with your order number and photos. We will work towards a satisfactory resolution.

If you have any questions, please contact us at orders@mypahadidukan.com.